How Customer Service Affects Business Success
HOW CUSTOMER SERVICE AFFECTS BUSINESS SUCCESS
A good customer service agent can have a tremendous impact on a businesses success ratio. When a customer, or potential customer contacts your business, your businesses reputation is placed in the hands of your customer service agent. How the agent handles a query or complaint affects how that person perceives your businesses performance.
Word of mouth advertising is the best marketing tool a company can hope for. You can’t put a price on a referral from a satisfied customer. It’s likely a customer service agent made an impression that generated this type of referral. With the cost of advertising at an all time high, what would you offer an employee that continually generated business by impressing your customers so well they refer you in a casual conversation with colleagues.
Often times, the only knowledge a potential customer has on a company, is the information or service they receive when they contact the company for the very first time. First impressions can dictate if you get business from a potential customer, or keep the business of an existing one.
As a rule, the first stop a potential customer will make upon walking through the door is the customer service desk. The representative that assists the potential customer can generate business or repel it. If an existing customer has a problem where do they go to resolve the issue? You’ve got it! The customer service department!
Regardless if it’s a customer service agent, or a regular employee acting on a customers request, customer service is the one thing that dictates how a business is perceived. Service is the single most important act in any business, it is the determining factor that enables a business to excel or determines if it will fail.
There is so much competition in the world of business today, companies are constantly trying to improve the odds that potential customers will choose their business over their competitors. The way a business services their customers directly determines who potential customers will go to, and who will be passed by. Since the beginning of time merchants have strived to outdo others in their field by finding ways to make their business stand out from the others.
Companies that focus on their customers needs and desires will ultimately soar higher up the success ladder than those who focus on fulfilling the minimum requirements from the job they perform. The over achievers in the business emporium lead the way for those entering their field to follow.
Businesses will enlist marketing consultants, and pay outrageous salaries to ensure they offer the best products and services their fields have to offer. It is these companies that generate a higher demand from consumers than ever before. They will stop at nothing to soar to new heights in search of the latest and greatest merchandise the market has to offer their customers.